Shipping policy

1. Order Processing

  • Ready-to-Ship Items: Orders marked as ready-to-ship are processed and dispatched within 1–2 business days.

  • Pre-Order / Made-to-Order Items: Many of our products are produced in limited runs. These orders typically ship within 2–4 weeks of purchase. Estimated timeframes are provided on each product page.

  • All orders are processed Monday through Friday, excluding holidays.

 

 

 

 

2. Shipping Methods & Costs

  • We partner with trusted carriers (UPS, FedEx, DHL, USPS) to ensure reliable delivery.

  • Shipping rates are calculated at checkout based on order size, weight, and destination.

  • Express or international shipping options may be available at an additional cost.

 

3. Tracking & Delivery Confirmation

  • Once your order ships, you will receive a tracking number via email.

  • Orders over $250 require signature confirmation at delivery to ensure secure receipt.

  • VERELLE is not responsible for delays caused by carriers, customs clearance, or circumstances outside our control.

 

 

 

4. Duties, Taxes & International Orders

  • International customers are responsible for any customs duties, import taxes, or fees required by their country.

  • Please verify these costs with your local customs office before placing an order.

 

 

 

5. Shipping Delays

While we make every effort to ship orders within the stated timeframes, delays may occur during high-demand periods or due to production schedules for pre-order items. Customers will be notified of any significant delay.

 

 

6. Address Accuracy

 

  • Please ensure your shipping address is correct at checkout.

  • We cannot reroute packages once they have been shipped, and additional fees may apply for incorrect or incomplete addresses.

 

 

 

 

7. Contact Us

 

For questions about shipping, tracking, or delivery, please contact our support team:

📧 support@shopverelle.com